Deliverables-Based IT Services (DBITS)
Ronald Walker Associates (RWA) has been awarded a Deliverables-Based IT Services (DBITS) contract by the Texas Department of Information Resources (DIR) to provide Application Maintenance and Support services.
Contract Overview
Ronald Walker Associates II, Inc. offers deliverables-based information technology services (DBITS) through this contract, specifically: application development. This contract is for services only. No hardware or software products may be sold through a DBITS contract. Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state. Resellers are not available for this DBITS contract.
Our Services:
Application Maintenance and Support
Definition:
Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.
Examples of included services:
Research, analysis, design, programming, testing, documenting and implementing maintenance changes; correcting software errors; modifying reports and ensuring accurate report runs; making modifications to the applications and documentation; writing ad hoc queries; loading and applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery testing, planning and documentation. Services may need to be available 24/7 or on an on-call basis.
